Our warehouse is located in Ontario, Canada.
We fulfill orders within five business days from the date that we receive your order.
Please note fulfillment can be slightly delayed due to the current pandemic.
All orders are shipped via UPS Ground.
Once an order is shipped, it can take up to five business days in transit time for delivery.
Please note fulfillment and delivery can be slightly delayed due to the current pandemic.
We do not offer expedited shipping options.
We cannot accept PO Boxes and military APO/FPO addresses for delivery.
We ALWAYS ship to the address provided.
PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT.
If an order is returned to us due to a wrong or incomplete address, the buyer will be responsible for all shipping costs, which will not be refunded.
I understand that if my order's shipment is returned to ADBackstock due to unsuccessful delivery, the item(s) returned will be donated. No refund will be issued, and the order will not be reshipped.
Please provide a work address instead of your home address if you work during the day.
We are not responsible for any shipment missing, stolen, or damaged after it is marked as delivered by UPS.
In the case that your order's shipment is missing, stolen, or damaged after the tracking shows it has been delivered by UPS, we will not be able to reship your order, and no refund will be issued.
If a freight forwarder is used, the following terms will apply:
We will not be responsible for damage, defect, material difference, or loss that occurs to goods after they're delivered to you or a freight forwarder. This means that we are not able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.